At jiliqq, we believe that gaming should always be a source of entertainment, never a source of stress. This page outlines the tools, guidelines, and support resources available to every member in the Philippines so you can enjoy our platform safely and responsibly.
Our Commitment
jiliqq gives every member the ability to set daily, weekly, or monthly deposit limits directly from their account settings. These limitsare designed to help you stay within a budget that feels comfortable and sustainable for your lifestyle. Once a limit is set, it takes effect immediately and can only be increased after a mandatory 24-hour cooling-off period, giving you time to reflect before raising your spending. You can also set a loss limit so that your session automatically pauses once you reach a threshold you have defined in advance. These controls are entirely in your hands and can be adjusted at any time through your account dashboard. We strongly encourage all members to use these tools as a first step toward a healthy and enjoyable gaming experience on our platform.
Losing track of time is one of the most common ways that recreational gaming can drift into unhealthy territory, which is why jiliqq provides optional session time reminders for all members. You can set a reminder to appear after 30, 60, or 90 minutes of continuous play, prompting you to take a break and reassess how you are feeling. These reminders are non-intrusive notifications that appear on screen without interrupting your session, so you remain in full control of when you choose to stop. Taking regular breaks is one of the simplest and most effective habits for keeping gaming fun and stress-free. We recommend enabling session reminders as a default setting, especially if you tend to play during long leisure periods on weekends or public holidays in the Philippines.
If you feel that you need a longer break from gaming, our self-exclusion feature allows you to temporarily or permanently suspend your jiliqq account with a single request to our support team. Temporary exclusions can be set for periods ranging from 24 hours to six months, while permanent exclusion closes your account indefinitely with no option to reopen it. During any exclusion period, you will not receive promotional communications and your account will be inaccessible for deposits, bets, or live casino play. We take self-exclusion requests seriously and process them as quickly as possible, typically within one business day. If you are unsure whether a break is right for you, our support team is available around the clock to talk through your options without judgement.
Responsible gaming starts with self-awareness, and knowing the early warning signs of problem gambling can make a significant difference in getting help before issues escalate. Some signs to watch for include chasing losses by placing larger bets to recover money, spending more time or money on gaming than you originally planned, neglecting work, family, or social responsibilities because of gaming, and feeling anxious or irritable when you are not able to play. Borrowing money or selling personal items to fund gaming sessions is a serious warning sign that should not be ignored. If you recognise any of these patterns in yourself or someone you care about, we encourage you to reach out to our support team or contact a professional helpline in the Philippines. Early intervention is always more effective than waiting until the situation becomes unmanageable.
Need Help?
Our member support team is available 24 hours a day, seven days a week, and is trained to handle responsible gaming concerns with care and confidentiality. You can reach us by email at [email protected] and we will respond promptly in plain Philippine English. Whether you want to activate a deposit limit, request a self-exclusion, or simply talk through a concern, we are here to help without any pressure or judgement. All responsible gaming requests are treated with the highest level of privacy and are handled separately from general account queries. We are committed to making sure every member in the Philippines has access to the support they need, whenever they need it.
For additional professional support, we encourage members to reach out to the Philippine Amusement and Gaming Corporation (PAGCOR) or local mental health and counselling services available in your area. These organisations provide confidential guidance and are experienced in helping individuals and families affected by problem gambling. Seeking help is a sign of strength, and there is no shame in asking for support when you need it most.
Gaming is best enjoyed as entertainment. If you have questions about your account, limits, or our platform, our team is ready to help. Visit our FAQ or log in to manage your responsible gaming settings today.