jiliqq Privacy Policy – How Your Personal Data Is Handled

When you register with jiliqq, we collect personal information including your full name, dateof birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. When you use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs to ensure platform security and stability. If you contact our support team, we retain records of those communications to improve our service quality and resolve any disputes efficiently. All information collected is limited to what is strictly necessary for operating a licensed online gaming platform serving members in the Philippines.

Your personal data is used primarily to create and manage your jiliqq account, verify your identity in compliance with Philippine regulations, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or these policies. Technical data helps us detect and prevent fraudulent activity, protect your account from unauthorised access, and maintain the overall integrity of our gaming environment. With your consent, we may also use your email or mobile number to inform you about relevant promotions available on the Promotion page. We do not use your data for any purpose beyond what is described in this policy, and we never sell your personal information to third parties for their own marketing use.

jiliqq shares your personal data only with trusted third-party service providers who are essential to operating our platform, including payment processors, identity verification services, and fraud prevention partners. All third parties we work with are contractually required to handle your data securely and to use it solely for the purpose for which it was shared. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies when required to do so by law, court order, or to protect the rights and safety of our members. We do not share your data with advertisers, data brokers, or any unrelated commercial entities. Any third-party provider operating on our behalf is subject to the same data protection standards that we apply internally.

We retain your personal data for as long as your jiliqq account remains active and for a period thereafter as required by Philippine law and applicable gaming regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and regulatory audit requirements. If you request account deletion, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is legally mandated. Communication records with our support team are kept for up to two years to assist with dispute resolution and service improvement. Once the applicable retention period has expired, your data is securely deleted or irreversibly anonymised.

As a jiliqq member based in the Philippines, you have the right to access the personal data we hold about you at any time by submitting a written request to [email protected]. You may also request corrections to any inaccurate or incomplete information in your account profile, and we will action such requests promptly. If you wish to withdraw your consent for marketing communications, you can do so at any time by contacting our support team, and we will update your preferences within five business days. You have the right to request the deletion of your personal data, subject to our legal retention obligations described above. For any privacy-related concerns or complaints, please reach out to us directly and we will respond within a reasonable period in plain Philippine English.

jiliqq uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how members interact with our platform so we can continue improving the experience. Essential cookies are required for the platform to function correctly and cannot be disabled; these include session authentication and security tokens. Analytics cookies help us understand which features are most used and where members encounter difficulties, allowing us to prioritise improvements. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external marketing networks.